1. What does the weekly monitoring cost of $6.60 cover?

The monthly fee covers the cost of the provision of the monitoring service. The monitoring service responds to any event within your home, sending notifications to authorities and to you or your nominated contacts. The fee covers the cost of notifying you and your contacts and you can make unlimited changes to your personal preferences using your online account.

2. Is there a connection fee to the monitoring company?

No, there is no connection fee.

3. What happens if I want to cancel back to base monitoring ?

You simply register the cancellation on this website or mail the 'cancellation' form to the monitoring company one month prior to your cancellation date. There is no termination fee. Please remember that this is a monitored home protection system and if you cancel the monitoring service, authorities will no longer be notified for their response.

4. What happens if the alarm system is triggered?

The system responds when one of the sensors or detectors is activated. The alarm phone control panel siren will go off to deter an intruder and alert neighbours. Simultaneously, the control panel will make a call to the monitoring centre. Once the monitoring service receives the alert, it will inform you, or if you do not respond, your nominated contacts, and the appropriate authorities.

5. What will happen if I have an answer machine on my mobile or other nominated phones ?

The monitoring service will action your required response if they cannot contact you. If you are self-monitoring, the alarm response will go to your answering service.

6.What happens if there is an interruption to my electricity supply or a power cut ?

In the event of a power cut, your alarm phone control panel will send a message to the monitoring centre advising of the problem and you will be notified. The battery back-up will provide power to your alarm system for up to twenty-four hours after any power failure.

7. What happens if my telephone line is not working, is cut or is faulty?

In this event, the alarm system would continue to operate and the control panel's siren would sound if a sensor or detector were triggered inside the home. However, the system would not be able to make a telephone line connection to notify the monitoring centre.

8. What happens if my home telephone line is busy during an emergency ?

The system will always dial out to report an incident to the monitoring centre. It will take priority over the telephone line and may interrupt a telephone conversation or internet connection. Your system will also make regular contact with the monitoring centre to register a status report.

9. Will pets trigger the PIR movement sensors ?

Yes, whilst the movement sensors use advanced signal processing and a special lens to help reduce false alarms from pets, pets will often trigger the alarm. We recommend that sensors are located in areas where pets are excluded from entering and/or the system is not armed when pets are in the house. or you can purchase Cionyx pet immone sensors.

10. I have installed my system and would like to add another sensor?

It is easy to add additional accessories after the standard alarm phone components have been installed. Optional sensors can be purchased by contacting the Help Desk or on through this website.

11. What if I move home?

If you move you can remove your alarm phone control panel and wireless accessories and re-install them in your new property. You must contact your monitoring company before moving and supply them with your new details and notify our Help Desk.

12. What happens if I default on direct debit payments to the monitoring company ?

If you cancel or default on your payments the monitoring company will attempt to contact you to re-instate your payment arrangements. If t he payment arrangement is not re-instated, the monitoring company will consider the agreement is cancelled.

13. I am having trouble with my sensor not triggering or it is triggering false alarms.

It is recommended you carry out a full system test to ensure that your system is working correctly. Refer to the User Manual for easy to follow instructions. You may need to relocate your sensor for correct operation. Contact the Help Desk if the problem is not resolved.Or email us support@cionyx.com.cn

14. I believe a crime is in progress at my home. What should I do ?

The most important thing is not to put yourself in danger and always assess the risk before acting. If you believe there is a burglary (or medical emergency) in progress, you should immediately press the panic button on your remote (or medical alert button). An alert is sent whether the system is on or off. The alarm can be cancelled by immediately pressing the disarm button on the remote. It can also be cancelled by ringing the monitoring company within 60 seconds.