1. How does alarm phone work?

It works by connecting a sophisticated alarm system to a monitoring centre, via your telephone line. If a sensor is triggered, the alarm system automatically sends an alert to your monitoring centre, who in turn will contact you or any of your nominated contacts by telephone. If you cannot respond to the alert, the next person you have nominated will be called, and so on until contact is made.

2. Why is alarm phone different to a 'siren only' alarm system?

Unlike 'siren only' alarm systems, where the onus is on neighbours to call you or the authorities when the alarm is triggered, alarm phone provides you with intelligent real-time information about the status of your home via the telephone line. When you are in the home, you and your family also have the ability to call for assistance by sending a panic signal using the remote control or a medical emergency signal using the medical alert pendant, whether the system is on or off.

3. Why is alarm phone different to other monitored alarm systems?

4. How do I install and set up the system?

The whole system can be installed on a DIY basis within minutes without the need for a professional installer. The control panel replaces your existing phone using the telephone socket and a power supply, and all pre-programmed sensors are wireless and powered by batteries. The alarm is activated using the remote control or the alarm phone keypad itself. Just follow the 'Quick Set up Guide' and refer to the comprehensive 'User Manual' as necessary. The system is designed to protect small to medium sized homes and small businesses. You can upgrade your system by adding additional sensors at any time. Optional accessories include additional PIR movement sensors, smoke detectors, door/window sensors and remote controls.

5. Where is the best place to put my phone control panel and movement sensors?

It is recommended that you take some time in advance to think about the location of your phone control panel and sensors. Please note that the alarm is pre-programmed with default settings allowing you a pre- determined amount of time to leave your property before the alarm sounds. The best place for your alarm control panel is somewhere central to all the sensors where there is a telephone and power socket. Please make sure it is out of reach of children. Sensors should be located in areas you consider a potential intruder can access. PIR movement sensors are best placed in rooms most vulnerable to threat, or passageways where people must walk to get to other rooms. Optional door/window sensors can be purchased to detect when they are opened and are available through this website.

6. What happens if I can't install the system?

If you would prefer the system be installed for you, simply ring the Help Desk to arrange installation at the low cost of just $99.

7. Do I have to program the phone control panel ?

No, alarm phone is designed for easy DIY installation. The wireless sensors supplied are pre-programmed and registered to the phone control panel. They will function immediately after the sensors are powered up. If you buy additional sensors or remotes these will need to be added and registered after the standard system has been installed using the easy to follow instructions.

8. How do I set up my account with the monitoring company ?

Simply ring your monitoring company to confirm that you require back to base monitoring and fill out the 'Application/Client Information' and 'Simply Pay' forms and register on this website or mail them to the monitoring company.

9. What will happen if I have a cordless phone or phone set ?

Connect alarm phone to the telephone socket and then connect your cordless phone set to the extension port on the back of the alarm phone unit. You will be able to use both phones for your everyday calls.

10.What happens if there is an interruption to my electricity supply or a power cut ?

In the event of a power cut, your alarm phone control panel will send a message to the monitoring centre advising of the problem and you will be notified. The battery back-up will provide power to your alarm system for up to twenty-four hours after any power failure.

12. I am having trouble with my sensor not triggering or it is triggering false alarms.

It is recommended you carry out a full system test to ensure that your system is working correctly. Refer to the User Manual for easy to follow instructions. You may need to relocate your sensor for correct operation. Contact the Help Desk if the problem is not resolved. or email us support@cionyx.com.cn

13.What will happen if I do not plug my telephone line in or the line fails ?

The main unit will beep until the phone line is connected (when the power is on). The system depends on a working telephone line. If you are aware of a fault on your telephone line, please contact your telephone service provider.

14. What if I move home?

If you move you can remove your alarm phone control panel and wireless accessories and re-install them in your new property. You must contact your monitoring company before moving and supply them with your new details and notify our Help Desk.

15. I believe a crime is in progress at my home. What should I do ?

The most important thing is not to put yourself in danger and always assess the risk before acting. If you believe there is a burglary (or medical emergency) in progress, you should immediately press the panic button on your remote (or medical alert button). An alert is sent whether the system is on or off. The alarm can be cancelled by immediately pressing the disarm button on the remote. It can also be cancelled by ringing the monitoring company within 60 seconds.